My refer-a-friend reward is missing

[dohnutt]

I registered for Public Mobile a year ago and recently I've found that my refer-a-friend rewards are not applying. It seems to have worked up until my september bill (i'm on the 3-month cycle), and hasn't applied to the last two bills.

When I look into my account, and view rewards, it shows that I do have an active referral phone number on the account, but the amount is showing as $0.

Can someone help? Thanks

[Michael77]

Yes, the moderators will be able to help. 🙂

[dohnutt]

Yes! 100% sure. And thanks, I will message the moderator team.

[will13am]

@dohnutt, obvious question, are you certain that your referral is actively running this service?  I think if they put their service on hold, the rewards can be affected.  If this is not the case, definitely ask the moderator team to check things out. 

[ShawnC13]

@dohnutt, sorry to hear you are having some troubles with your referral credits.  You will need to message a MOD to get this looked into.  

To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[Taekgun · Accepted solution]

@dohnutt

Sorry to hear about your issue.  The moderator team will need to look into the matter for you.  Send them a private message using this link: @CS_Agent, provide them with your name, account number, referrals phone number and an explanation of the issue and they will be able to look into the matter for you.