My plan was charged twice

[Link4375]

Hi my plan was charged twice please help.

[esjliv]

@Link4375 

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA) by either method provided by @RossN .

[hairbag1]

Can you post a screen shot of your recent PM payment history...edit out any personal info.

[RossN · Accepted solution]

@Link4375 hello if you were charged twice for the same plan without making any changes yourself 

you need to contact a customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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