My plan just renewed yesterday yet it says ive already used 5.08 of my 6 gigs of data?

[tylersphone27]

As the title stated my plan was just renewed yesterday and I haven't turned my data on until this morning. I figured id check the self-serve to make sure the payment went through and I am now learning it says I've used 5.08 gig of data on my current plan even though it's only been on day and I haven't even turned it on until now. Has this happened to anyone else and how can I resolve it I paid for the 6Gbs of data, not the 1Gb that is left.

[tylersphone27]

This indeed worked thanks. Good to know if it happens again as well, thanks for the prompt response. 

[dabr]

@tylersphone27   That might a caching issue so clear cache/cookies and use incognito/private mode to login or even another browser.  You can also try refreshing by clicking on that option on the bottom right of the page.

[RossN]

@tylersphone27 hi you may be looking at a cached version of your data,delete your cache and cookies or use a different browser in secret or incognito mode restart your phone and sign back in to see if your data updates 

[computergeek541 · Accepted solution]

---

@tylersphone27 wrote:

As the title stated my plan was just renewed yesterday and I haven't turned my data on until this morning. I figured id check the self-serve to make sure the payment went through and I am now learning it says I've used 5.08 gig of data on my current plan even though it's only been on day and I haven't even turned it on until now. Has this happened to anyone else and how can I resolve it I paid for the 6Gbs of data, not the 1Gb that is left.

---

This could be cached vesion of the website.  Log out, clear your browser's caches, and close the the browser. Restart the browser and check again.