My plan is active but I can't make or receive calls or text messages

[Tyler_R]

I just switched from one of the old plans to a new one and now I am unable to make and receive calls and text messages and it says my plan is active... Also I try to email for support and it says my email doesn't exist. Can someone please help me resolve these issues? @Mary_M

[nguyenjmj08]

how about data?  Have you tried removing sim and restarting your phone?

[Tyler_R]

I have an active plan, it just won't let make or receive any calls and text messages.

[nguyenjmj08]

i had a similar problem.  Make sure you have a plan attached to your account. I had fund available, but there was no plan attached to my account and therefore i didn't have service, so once i want to "my plan" and added a plan, I received service immediately ...

[Rockdaddy22]

There is no stores, no phone support. It a self serve carrier, whoever told you about PM should have informed you if this.

[Tyler_R]

If I take my phone into the store wold they be able to help?

[Rockdaddy22]

Check the link Canuck posted, at the bottom of the first post is a link explaining how to.

[Tyler_R]

How do I private msg?

[Tyler_R]

It says it's active and I put an extra$50in my account just in case.

[Rockdaddy22]

Are you sure it's active, it's not asking for more money?

[Rockdaddy22]

You need to top up to get service. I assume your old plan cost more, you might have to top up the difference and get it fixed later.

[CaNuCk07]

@Tyler_R  In your private message be sure to include the below info, to make sure they et your issue sorted quicker.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

[UDP7]

I would also private message one of the mods about your situation.