09-24-2021 06:19 PM - edited 01-06-2022 03:37 AM
Hey there, I ported in a number from Freedom Mobile a few weeks back and everything was completely fine. But now my phone number randomly changed to a random number and I can no longer get messages or 2-factor-authentication due to this. Can someone please help? Thanks.
Solved! Go to Solution.
09-24-2021 08:21 PM
Support was great and already fixed the issue for me. It seems that I did not respond properly (I could have sworn I did, but obviously not :)) to the porting request SMS from Freedom so it just reverted back. Edith from support resent the porting request and now it's all good.
Thanks to everyone for your suggestions and feedback! 😄
09-24-2021 07:02 PM
Thanks for the suggestion but yes it for sure ported over the night I activated the SIM and was sending and receiving messages fine for weeks. It was only when a few people started messaging me back with "who is this?" that I started realizing something was wrong. 😄
09-24-2021 06:56 PM
@ZaZee is it possible you had an incomplete port? And thus your number changed once the time to complete the port passed?
Maybe check with your old provider to see if the account is still active?
The other question which would make all the above void, were you receiving calls and SMS on your pm line before the new number appeared? Failed ports typically look like outgoing calls work fine incoming go to voicemail of old provider
09-24-2021 06:47 PM
Thanks, I did see that thread but it seems a CSR just found an issue and fixed it with no solution so I think someone has to do something on the account side.
09-24-2021 06:41 PM - edited 09-24-2021 06:45 PM
@ZaZee wrote:Hey there, I ported in a number from Freedom Mobile a few weeks back and everything was completely fine. But now my phone number randomly changed to a random number and I can no longer get messages or 2-factor-authentication due to this. Can someone please help? Thanks.
Maybe CS can help., according to this post:
Solved: Phone number changed by itself? - Community (publicmobile.ca)
Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
or:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-24-2021 06:29 PM
go sign in to Self-Serve, to review your account, and see your phone number there !
can you do Reboot your phone.
*what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.
or you can Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,
Good Luck..
09-24-2021 06:29 PM
It only changed once, but to a singe new phone number I've never seen before. And it does show this number under My Account page. Was just so strange.
09-24-2021 06:26 PM - edited 09-24-2021 06:32 PM
Log into self service and choose the Plan and Add-Ons tab. Is that your original number?
If not, contact a CSA.
Hours of operation:
You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.
09-24-2021 06:25 PM
Never heard of such thing...
Are you saying that your ported number is changing randomly? Meaning when you look at your phone settings every time it is different number???
Are you positive nobody has access to your PM account and changing your number as a prank?