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Good Citizen / Bon Citoyen

Phone number changed by itself?

Yesterday I was using my old number just fine but however today, it seems like my number is completely different now. I know I didn't change it myself. What happened and how can I switch it back?

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Retraité / Retired

Re: Phone number changed by itself?

Hey @Zephyrim,

 

Thank you for raising concern!

 

I'm really sorry to hear that your number was changed - it looks like this was an error on our side but I'll have everything fixed for you within the next few minutes. I will also be sending you a confirmation via private message, look out for it 🙂

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

View solution in original post


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Oracle

Re: Phone number changed by itself?

Do you have a bit more info as to how you aren't using the same number?  Are you calling people and it is a new number showing up?  Not getting texts to your old number but you do to a "New number"


I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

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Good Citizen / Bon Citoyen

Re: Phone number changed by itself?

Yea when I call and text people, its a completely different number. I asked people to call me on my old number and it does not work, apparently my old number is not in service.

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Oracle

Re: Phone number changed by itself?

@Mary_Mor Shazia are you around to take a look at this it seems as though this member has had their number changed without them doing it.


I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

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Oracle

Re: Phone number changed by itself?

Have you requested to change your number may be a few weeks or months ago? 

I have seen this happened to someone where he/she made request to change number and it went through later on. 

 

Let mods look into this and see how did this happen.

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM, create a Ticket.

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Good Citizen / Bon Citoyen

Re: Phone number changed by itself?

More than two months ago I did request to port my old number if that's what you mean. The port went through three weeks ago I think. 

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Retired Oracle / Oracle Retraité

Re: Phone number changed by itself?


@Zephyrim wrote:

More than two months ago I did request to port my old number if that's what you mean. The port went through three weeks ago I think. 


I think I read a moderator say previously that if a porting request fails and it doesn't get fixed within 30 days or so, that Public will assign a new phone number as they aren't allowed to let you keep a number that old provider hasn't confirmed is yours to transfer.

 

I am wondering if for some reason, the Public Mobile system thought your port still hasn't gone through, and  therefore just assigned a new number.  That's just speculation of course.

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Retraité / Retired

Re: Phone number changed by itself?

Hey @Zephyrim,

 

Thank you for raising concern!

 

I'm really sorry to hear that your number was changed - it looks like this was an error on our side but I'll have everything fixed for you within the next few minutes. I will also be sending you a confirmation via private message, look out for it 🙂

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

View solution in original post

Highlighted
Oracle

Re: Phone number changed by itself?

Thank you Mary for taking care of this!!


I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

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Retraité / Retired

Re: Phone number changed by itself?

My pleasure 😄 @ShawnC13

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
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