My phone number cannot be linked to Eversafe

[LouisH]

Tried updating my phone number in Eversafe and receive this error message

An existing EverSafe ID already exists with this phone number.

What is going on? Does someone else still have this number?

[LouisH]

thanks

[hTideGnow]

hi @LouisH you don't have another EverSafe account using that phone number to receive 2FA?? if you are sure, then ask support to clear up on the system 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437