My phone isn’t working

[Amyshen]

Account says active but won’t use any data so when out of wifi nothing will go through. 

[esjliv]

@Amyshen - If after you refresh (see screenshot below) your My Account account (or check 611) and you still show data remaining, check if your phone have a data limiter set on it? If so, check the settings and adjust it or turn it off.

Otherwise, what other troubleshooting have you tried?

Try 1 or more of the below:

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings
• move your sim card to another phone to see if data works

[HALIMACS]

@Amyshen 

Do other services work?

Calls? Texting?

[BKNS27]

@Amyshen 

Refresh your account page and what does the Usage Data indicate?

You can wait until your renewal top up or purchase additional data Add-on.

[computergeek541]

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@Amyshen wrote:

Account says active but won’t use any data so when out of wifi nothing will go through. 

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There's a possibilty that you could be out of data.  If you dial 611 and use the option that says something about checking add-on usage, how much data does it say is reamining on your account?