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My phone isn’t working

Amyshen
Great Neighbour / Super Voisin

Account says active but won’t use any data so when out of wifi nothing will go through. 

4 REPLIES 4

esjliv
Mayor / Maire

@Amyshen - If after you refresh (see screenshot below) your My Account account (or check 611) and you still show data remaining, check if your phone have a data limiter set on it? If so, check the settings and adjust it or turn it off.

 

esjliv_0-1675256565571.png

 

Otherwise, what other troubleshooting have you tried?

Try 1 or more of the below:

  • restart your phone
  • toggle into and out of airplane mode
  • perform a Reset of the device's Network Settings
  • move your sim card to another phone to see if data works

HALIMACS
Mayor / Maire

@Amyshen 

 

Do other services work?

Calls? Texting?

BKNS27
Mayor / Maire

@Amyshen 

Refresh your account page and what does the Usage Data indicate?

You can wait until your renewal top up or purchase additional data Add-on.


@Amyshen wrote:

Account says active but won’t use any data so when out of wifi nothing will go through. 


There's a possibilty that you could be out of data.  If you dial 611 and use the option that says something about checking add-on usage, how much data does it say is reamining on your account?

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