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My phone cannot connect to a public mobile network, the network is unavailable what should I do.

Andon
Great Neighbour / Super Voisin

My phone cannot connect to a public mobile network, the network is unavailable what should I do. 

2 REPLIES 2

Handy1
Mayor / Maire

@Andon  Try rebooting the phone or reset network settings . Or if possible try SIM card in another phone . If no luck please submit ticket with support to help 

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow
Mayor / Maire

HI @Andon 

try reboot the phone, try pull the sim card and reinsert

Try Reset network settings

and check if phone is blacklisted: https://www.devicecheck.ca/check-status-device-canada/

and test the sim in another phone

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