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My payment voucher doesn't work

indigoknight111
Good Citizen / Bon Citoyen

What do I do when my payment voucher pin's don't work? I've been paying my phone bill like this for years and for some reason its not working this time. I tried both the 12 digit 'voucher' number and 'PIN' numbers on the receipt, none of them work.

 

I used to pay by debit card but public mobile doesn't accept my visa debit card anymore.

1 ACCEPTED SOLUTION

Accepted Solutions

LeePublic
Deputy Mayor / Adjoint au Maire

@indigoknight111 Sometimes it can take up to 24 hours for the code to activate. Where did you purchase the code from?

@darlicious might have a better answer.

View solution in original post

25 REPLIES 25

0PX9O4
Deputy Mayor / Adjoint au Maire

@indigoknight111 

 

Where did you buy your voucher? And how long has it been since you bought it?

 

The only other thing that I can suggest is to get in touch with @CS_Agent by private message to see if they can do anything manually to help you.

Anonymous
Not applicable

@indigoknight111 

* some vouchers take 24 hours to activate,

you can call 1 855 4PUBLIC and add your voucher PIN
or call *611

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

You will usually find it at the top or bottom of the receipt. To top up your account with a voucher, log into your  Self-Serve, account, click on the "Payment" tab, then "One-time payment". In the form that appears on the next page, click on "Payment voucher" as the payment method, enter the voucher code below, then click "Submit".

 

if you can't fix it you need to Contact Customer Support Agent by CS_Agentand Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,

  • send a private message to Customer Support Agent by Click Here link,
  • please include in your message,
  • phone number,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: Public Mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

Anonymous
Not applicable

@indigoknight111 

Accepted payments(publicmobile.ca)

 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

 

and log in and re-entered your credit details,

 

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or missing just make sure for it.

 

How To Update or Remove Your Payment

Follow these steps:

1. sign in to Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

 

after you Add your credit card go back,

  • Click on Payment
  • Make a Payment
  • one Time Payment 
  • Payment Type: selected other ( Enter the desired payment amount )
  • you will do manually enter Amount:$$ + $1 extra
  • Click ‘Submit’,
  • after payment successful,  you have to do Rebooting your phone
    what is meant by rebooting the device turn off and turn it back on.
  • and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,

indigoknight111
Good Citizen / Bon Citoyen

Thanks but none of that works. Tried clearing cache, cookies, etc... different browsers, reset the computer. Also tried multiple times to call *611 and input the number manually, and that didn't work either. When I try to add a new visa debit card to make a payment I get an error message.

LeePublic
Deputy Mayor / Adjoint au Maire

@indigoknight111 Sometimes it can take up to 24 hours for the code to activate. Where did you purchase the code from?

@darlicious might have a better answer.

0PX9O4
Deputy Mayor / Adjoint au Maire

How long has it been since you bought the voucher?

indigoknight111
Good Citizen / Bon Citoyen

Thank you, I will try again in 24 hours. If it still doesn't work I will try contacting someone through here. They should inform customers if sometimes they don't work for 24 hours, if they want to keep their customers happy lol.

indigoknight111
Good Citizen / Bon Citoyen

Thanks for the tip, I will try again tomorrow. They really should put a disclaimer if sometimes it takes 24 hours. Never had this problem before.

indigoknight111
Good Citizen / Bon Citoyen

About an hour. I'll try again tomorrow. I didn't know sometimes they don't work for a day, there should be a warning.