cancel
Showing results for 
Search instead for 
Did you mean: 

My payment is updated, why my phone is cut off?

Nzitunga
Great Neighbour / Super Voisin

My payment is updated why my phone is cut off?

2 REPLIES 2

Chalupa_Batman
Mayor / Maire

Have you tried rebooting your phone?

If you're paid up, contact a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Handy1
Mayor / Maire

@Nzitunga  If you just updated your credit card info you need to make manual payment 

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Need Help? Let's chat.