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My old phone is still receiving my calls.

Good Citizen / Bon Citoyen

My old number is not connecting to my new phone. My old phone is still taking the calls even though I have cancelled my service with them (Freedom Mobile).



The part that doesn't make sense to me is about how if the service has been cancelled, how can phone calls still be going there?



Do you mean that you have asked Freedom to cancel on a specific future date? In the past, porting from some carriers to others has failed whenever there is a pending cancellation request.

You said you cancelled your freedom account. It must be active and in good standing to port your number.


Can you keep the freedom account active??



If you have cancelled the Freedom service, a phone number from a cancelled service cannot be ported to Public Mobile. You will first need to reactivate your Fredom Mobile service.


After your Freedom service is working again, go to https://publicmobile.ada support/char and type in port request to have the moderators attempt the porting for you again.

Model Citizen / Citoyen Modèle

Did you port your number over? If so, porting may take 2-3 hours to complete. Be patient and alert your friends/family of potential issues so they can reach you in other ways.

What carrier are you porting away from?

Good Citizen / Bon Citoyen

I paid for this service over 5 hours ago. And have already been given the runaround by the Chatbot. Time is money. It's a cheap service, but I still expect it to work without my having to spend hours dealing with customer service.

Good Citizen / Bon Citoyen

I had the same thing happening. I just waited for 30 minutes for the port to be fully completed.



Mayor / Maire

@jimdheil it takes about 2-3 hours to complete the port over. usually after the port has completed the account from your previous provider will automatically cancel. if it's been more than 3 hours this could be causing your issue. contact customer support here


1. faster response time (use the chat bubble options, then click "submit a ticket, click me" option)


2. slower response times (not high priority)


make sure to check your inbox(top right corner envelope icon) periodically, for a message