My new sim card

[Kaylawall]

I try paying  My bill. But my phone stop working. Said my phone chip  was inactive I buy a new chip with a 50 dollar pree paid card to add on.  I can't transfer MG old # to my new chip. And am frustrated 

[Dunkman]

@Kaylawall 

Did you use the same email address for both old and new accounts?  If you did, that could be one issue that need to be resolved by customer service agent.  Each account needs its own separate email address.  

[Kaylawall]

Yes it's just sending me to the new account 

[Dunkman]

@Kaylawall 

Do you have the Public mobile app downloaded on your phone?  Have you tried to login via the PM app?

[Kaylawall]

Even the email adress is not recognize by it 

[Kaylawall]

No. I can't get in.  I get in the new one j made yesterday. But if tell me thst I need yo subscribe  because I cancel the subscription  but I juts can't getting my old account 

[Dunkman]

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@Kaylawall wrote:

I zm not getting no message  the phone just not ringing  not dialing. Not doing nothing  

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@Kaylawall 

Sorry, I mean when you try to login into your account via website.  Are you getting an error message?  Did you try to login with a different web browser?

[Kaylawall]

I zm not getting no message  the phone just not ringing  not dialing. Not doing nothing  

[Dunkman]

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@Kaylawall wrote:

No I cannot access either of them ..  bur my payment voucher  should be on my phone. But it not working see 

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@Kaylawall 

What error message are you getting?  I am able to access my account this morning. 

Did you try a different web browser?  different device?  Incognito mode? 

Or what about trying to login via the app?

[Kaylawall]

No I cannot access either of them ..  bur my payment voucher  should be on my phone. But it not working see 

[Dunkman]

@Kaylawall 

Sorry to hear about your frustrations and troubles.  As mentioned, community members on this forum are customers like yourself.  We don't have any access to your account.  If you sent a message to customer service agent, you will need to wait for their response.  Check your private message inbox for response.  It usually takes several hours for response.  

In the meantime, after reading your various posts, it looks like that you created a second new account with new SIM card and phone number.  Are you able to access your 1st original account either via the website or PM app?  The website is finicky.  You could try to login again with a different web browser, clear cache or incognito mode.  Or try to login to 1st account with a different device. If you can login to your 1st account, then you should be able to use your payment voucher. 

[Kaylawall]

 Yes I know they are all for themselves.. anyone who will give me service at thiz point  is 👍🏿

[Chalupa_Batman]

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@Kaylawall wrote:

Why do inlay my bills if the service not working  .. why. Why Why Why.  I need my service for work. I could get fired.  ******@f**##@

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Hello @Kaylawall 

I know I'm coming to this conversation late, however, perhaps Public Mobile isn't for you. Perhaps you should look at Koodo or Telus instead. Yes, Koodo is a little bit more however, you'd have a customer service phone number to call and people to help you on the spot. Public Mobile is a self serve service and isn't for everyone.

[Phil_Adelphus]

@Kaylawall   You have several threads on the go right now, you posted your phone number in one and you should remove it, this is a public web page.  As has already been explained to you, in this forum we are only customers like you, there are no Public Mobile employees here.  We cannot look at your account (or now two accounts it seems) or fix anything.  

[Kaylawall]

Very frustrating  because for  two  day now  my phone don't work. And you all asking me the same question over an over again .. please  get ahead of yourself  and try to satisfy your customers that's been with you for years  yih all show no appreciation do you know how much I spen gor 5 years with u guys. And you never give me 1 minute of free  time .. a. So upset right now. . I hvnt  been making calls for two days now. I hve to go work in the morning  but can't see my schedule  thst goes yo my phone.   GET your SHIP straight 

[Kaylawall]

I hve one in my hand right now  ready yo use it if I can.  But it seems yiu don't understand when I tell you the service is not working.  When I dial *611 to pay my bill the phone won't ring. Nothing happens.  And i see in the comments where everyone is having that same problem 

[HALIMACS]

@Kaylawall 

If you had active service up until this past Thursday, with Public Mobile, then the account is still active. (though the service may be suspended)

All you need to do is reactivate it by making a payment. Go and buy a Public Mobile payment voucher (available at many merchants/drugstores) and apply it dialing 611 on your phone.

[Kaylawall]

Yes all I need is yo make a manual payment.  But I don't hve the service yo fo so 

[Phil_Adelphus]

@Kaylawall  How many times you want me to do thst  10 Or 100 times.   Because.  I swear its about 59  time I did that 

Here as other customers in the community we have no way of knowing what you have tried or how many times nor do we have access to your account/s.   Customer service agents do not usually see messages posted here so working with them is the only option.  Are they not replying at all?  Bear in mind their hours are 9 a.m. to 10 p.m. eastern time.

[Kaylawall]

How many times you want me to do thst  10 Or 100 times.   Because.  I swear its about 59  time I did that 

[Phil_Adelphus]

@Kaylawall   Open a service ticket with customer service agents at the chat icon bottom right of this poge.  If that doesn't work then send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right of this page or tap your avatar to access messages.  We are only customers here in the community and help where we can but now you've got two accounts you'll need support to sort it out.

[Kaylawall]

I definitely do not fit in yiur GOOD SITIZEN category.   Please 

[Kaylawall]

My phone does not work at all 

[Kaylawall]

I need my account # for my number. Please ... 

*** Message edited by CSA to comply with the community rules.

[Kaylawall]

The account that' shows up is the new one. I just open. Yesterday.  Because my phone wasn't working. I went out an get a new plan with a new chip.  And that still not working.  Very frustrating    I want my old account that I had for 5 years. That suddenly  stop working. On Thursday.  Please 

[HALIMACS]

OK, @Kaylawall , let's start with checking your self-serve account to see what the status shows?

Are you also without ALL services, including data, texting and calling?

You may simply need to make a manual payment to get service going again, but first check your self-serve account and try rebooting and resetting network connections if the account displays as active.

[Kaylawall]

Why do inlay my bills if the service not working  .. why. Why Why Why.  I need my service for work. I could get fired.  ******@f**##@

[Phil_Adelphus]

@Kaylawall  Are you not able to log in to your account to get the number?  If not then send a private message to PM support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Kaylawall]

Can I please get my account #  I been with pm for 5 years. And still can't get my account # can some agent please reach out and give it yo me please

[Kaylawall]

Ty very much .. it's very frustrating  paying ohonecbills shouldn't be so difficult 

[BKNS27]

@Kaylawall 

Call 1-855-4PUBLIC to check on the status of your account. If it said it doesn’t exist then your account is closed but if it is suspended, you can make a manual payment with a CC or vouchers.