My network is not connecting so unable to make phone calls/text message

[PD32]

My public sim network is not connecting since 3 days so unable to make phone calls/text message. Did IM to chatbot and followed the steps I am not able to raise a ticket as well how many times I tried. Not getting any help/assistance or customer support number/email to contact. please advise

[Handy1]

@PD32  Have you submitted a ticket yet ? If so check your community inbox for their reply . Or you can use this link to the community in box 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[PD32]

Tried this sim in other phone and tried other sim in this phone.but no results..I think it's PM issue

[PD32]

Yes..all of a sudden network disappeared.tried all the tips and tricks

[Yummy]

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Can you try your SIM in another phone? Can you try other SIM in your phone? To determine if it is SIM, phone or PM issue.

[JoyLuck]

@PD32 

Edit: try to reset your network settings. 

[hTideGnow]

HI @PD32 

so, it was working and just not working for 3 days?  did you check My Account and see if account active?

Tried reboot the phone? maybe take sim out and test in another phone, or at least clean it and put it back

If same,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@PD32  and you account is activate not on hold ? Check 

Outage map in your area:

https://istheservicedowncanada.com/

but yes chat bot is broken use this direct link to submit ticket 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437