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My monthly subscription shows as $40 instead of $15

Abha
Good Citizen / Bon Citoyen

I was on $15 monthly plan but after I added US roaming with 25 rewards points, it shows as $40 monthly subscription. Is it just for this month or will I be charged $40 a month next billing cycle onwards?

Thanks in advance.  

10 REPLIES 10

Abha
Good Citizen / Bon Citoyen

clearing the cache didn't work!

Abha
Good Citizen / Bon Citoyen

No

Hey @Abha 

It looks OK to me. You're still on the $15 100 minute plan and you're not being charged the $40 plan. It looks to me like just a blip in the system. I see they charge your card early in the morning and then remove the funds hours later from the account. This is normal when it comes to billing. With regards to the $40 plan showing up, here is how to resolve it.

Go into your browser settings, enter Cache into the search. Clear the cache for the lifetime of the browser. Then close the entire browser, wait a few moments and re open it. Then go back into settings, open an Incognito Mode tab and log back in. This SHOULD clear up the picture that shows $40. If it's still there, then for sure create a ticket and get them to confirm it's in error and your price plan won't change.

Just a side note, keep an eye on offers from Public Mobile. A few weeks back, anyone who had the $15 100 minute plan 250mb data were offered $15 unlimited calling 500mb. Same price, just more to enjoy!  


Do you have multiple accounts with PM? One of your family members has a $40 plan with PM? 

Look like just a borrower cache problem. Please login My Account again using Incognito mode and you should see the correct plan details and price 

Abha
Good Citizen / Bon Citoyen

Public Mobile Payment History.jpg

@Abha can you post is a screenshot of the payment history page for transactions from the last couple months?  Want to confirm when you hit that changed 

 

Abha
Good Citizen / Bon Citoyen

Abha_0-1755137323787.png

Public Mobile Subscription Issue.jpg

BKNS27
Mayor / Maire

@Abha 

Your plan shouldn’t have unless you upgrade on your account or reply to a text from PM for a promo deal.

Chalupa_Batman
Mayor / Maire

@Abha wrote:

I was on $15 monthly plan but after I added US roaming with 25 rewards points, it shows as $40 monthly subscription. Is it just for this month or will I be charged $40 a month next billing cycle onwards?

Thanks in advance.  


To me, it sounds like the points didn't reflect and you actually purchased an add on with your credit card.

Take a look at your payment history here.

https://myaccount.publicmobile.ca/en/account/payment/payment-history

And if it was supposed to be points used, contact a CS Agent via this way to inform them so they may credit you.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

 

slusagm
Mayor / Maire

it shouldn't change to $40 if you just redeem roaming

can you login My Account again using Incognito mode and check?  

Maybe you can post us a screenshot?

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