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My income call doesn't work

Yahyamehrabi
Good Citizen / Bon Citoyen

Since I've changed my plan my income call hasn't worked. 

6 REPLIES 6

@peterwong604730   honest, we do not know if they are only fixing it as tickets come in or they are great enough to check and fix for everyone affected.  It is true that weekend response is far from acceptable.  I would wait till tomorrow morning and message them again.  Hopefully your issue can be resolved before noon 

 

peterwong604730
Good Citizen / Bon Citoyen

Does anyone know how long it will take for them to fix this glitch? Its day 2 for me and it'll be day 3 tomorrow morning. . I need service for work tomorrow.. anyone that has experienced this issue please tell me how long it takes for them to fix this?

TheHarries3
Good Citizen / Bon Citoyen

Same. Contact support. No incoming texts, calls or outgoing working…zero data. So far tried all support has suggested but still not working.

Outdoorsman
Mayor / Maire

@Yahyamehrabi 

hi there have been issues with plan changes latetly contact a service rep

 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

 
 
 
 

NDesai
Oracle
Oracle

@Yahyamehrabi Have you tried rebooting your phone? Can you send and receive text or use data? What exactly happens when you dial out?

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