My data has stopped working in Montreal Qubec, Whats going on? Please Help!

[BoomDigital]

This is my plan,

• - 12GB Data
• - Unlimited International Text
• - Unlimited Provincial Talk

I got my plan in Ontario and I've been in montreal for about a day and a few hours and it was working. Now all of a sudden it has stopped working. Can someone help me out here?

Note: I have an Iphone 11 Pro, I am using an IOS device.

[softech]

@BoomDigital  are you around downtown Montreal or outside of Montreal?

I understand you have only Provincial calling, can you call local Montreal phone number without issue (provincial calling should allow you to call within the province you are physically at )

You try rebooted the phone?

Also, try to change to 3G ONLY to see if it works.  

if none of them works , I guess you need to open a ticket with Mod.  

hope it helps.

[Anonymous]

@BoomDigital 

do you Rebooting your phone
and you try to reset network settings
and Changing APN Settings

if you still not working you have to Submit a ticket to customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, if you know it,
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[BoomDigital]

I am on Iphone.

[BoomDigital]

I renewed recently and no I have not gone over my data, I just checked my account.

[softech]

@BoomDigital  Data is Canada wide.. so whichever province you are at should work

Check if you have blocked by your phone instead.  Some phone's mobile data has a monthly limit set and will block once the limit is hit  (example below, once the usage hits 4.8, the phone would stop the mobile data)

while this usage data limit could come in handy , build in phone counter does not keep track on 30 days cycle, which PM uses.  Phone usually use monthly cycle and will mess up the number a bit.  Please check if you have Mobile Data limit set and turn it off.. or at least change to the proper cycle start date

[Anonymous]

 @BoomDigital : Calls in/out? Texts in/out? Maybe a restart. When was your last renewal? What are the chances you've gone through all that data since then?

[Anonymous]

@BoomDigital 

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  HERE 

and go Changing APN Settings On An IPhone

click HERE 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  HERE 

and go Changing APN Settings On Android device

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.