My account

[CraigPetersen]

Trying to active phone but oops comes up when trying to renew 

[softech]

@golfball @CraigPetersen @blazy 

My Account is now up

[HALIMACS]

@CraigPetersen 

@blazy 

worst case, ask the customer support agents to do it for you and let them know you can’t do it via self serve.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 

2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[blazy]

Having the same issue, forgot to top up and need my phone for work.. hopefully, it's a quick fix as I don't have a registered CC on file yet. this is only the end of my first month. lesson learned lol

[softech]

@CraigPetersen if you know your 4 digits PIN, try to pay via calling *611

[golfball]

Self serve seems to be down for maintenance, hopefully it's back soon.