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Schramk
Great Neighbour / Super Voisin

Topped up my account on October 21 with a $40 voucher, should be good till November 21 but today November 1 my account was suspended. Did my voucher not go through? And if so why did my Public mobile work up till now?

4 REPLIES 4

dust2dust
Mayor / Maire

Did you possibly deal with a credit card problem recently? Is that maybe why you used a voucher?

darlicious
Mayor / Maire

@Schramk 

When is your renewal? How much is your plan? Call 611 and report back your account details.

cellphoneuser1
Mayor / Maire

@Schramk Does your service work? Public Mobile sends texts out in error sometimws.

JK8
Mayor / Maire

@Schramk 

 

Log into self service and let us know when your renewal date is and whether your account is in ACTIVE status or not. Do you have a balance in your Available Funds?

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