My account

[yogover]

Need to confirm if my phone number has been ported in from Fido to PM

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[yogover]

Need to make sure that my existing number from Fido has been ported in by PM. I already have eSIM activated with PM. Looks like I have a temporary number. I can make calls and text, but not able to receive calls or messages. 

[slusagm · Accepted solution]

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[kb_mv]

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@yogover wrote:

Need to confirm if my phone number has been ported in from Fido to PM

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@yogover If your FIDO service no longer works, the port in should be complete. Place/activate sim/esim in your phone and restart. You should be up and running on PM. Try calling and texting out and have someone call and text you. Confirm your data is working. Done.