My account is disabled...I don't understand why

[Xavier86]

My account is disabled. On June 1, 2022 my phone plan was working after that I have not been able to text or call.

[softech]

@Xavier86   So, the service disconnection is related with the chargeback then...

[BKNS27]

@Xavier86 

There might be a Telus outage in your area.

What do you mean by your account is disabled? You can’t get into your account?
If this is the case, clear your cache, cookie and go incognito then login and click Forgot Password and answer security question.

If your account is Active then there might be a Telus outage. Check your area:

https://istheservicedowncanada.com/status/telus/map 

[esjliv]

@Xavier86 - if your plan is suspended, did you past your renewal date, possible autopay failure? In this case, make a manual payment equal to or more of the owing amount, then reactivate the account.

If active, try your SIM card into another working phone. Do you have services (text/phone/data..)? Reinsert your SIM card into your phone, do services work now?

If not try a reset of your network settings on your phone.

Maybe try checking if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

[dust2dust]

What recording do you get when you dial 611? Did you possibly deal with a credit card fraud recently? Also try devicecheck.ca just in case.

Adding - and can you try the sim in another phone. (I edited before seeing the below reply)

[iliketotalk]

@Xavier86 @Hi check in your self serve account to see if it’s active or suspended if it is suspended check for reactivate button , take out sim reseat it and reboot