My SMS Messages will not transfer over.

[Sgibson411]

Hello Community, I recently switched over to Public Mobile. In this process, I  have noticed I can not receive calls or texts with my Public Mobile SIM card. If I switch back to my Virgin Plus card, I can receive these calls and texts, but this can only last a while as I only have until the 15th before my account is shut down. The problem either is Virgin Plus has not released my number, or Public Mobile has not applied for the release. Please expedite a reply to me as I only have a few days to sort this mess out.

[PrestonG]

Thank you for the suggestion but it is perhaps more painful. One message that comes back saying hi please explain the problem (which I already did in the direct message already). But I explained it in detail again. 
This morning I got another message saying oh I think it’s a compatibility issue, what model phone do you have? Good lord, this is such a waste of time. It’s this delay that’s hugely annoying. Message a question, then wait for an answer. Then reply and wake up and oops reply to that one. So here I am again waiting. This is an absolute joke of a company thinking that it is customer service. How long do I wait for these ridiculous chats back and forth? I appreciate you sharing the direct message option but it is severely lacking. I don’t care how much money I’m saving with the service the fact I spent 5 hours yesterday and here I am now trying to get this phone working and no end in sight. I am so tired of companies who can sure take your money at minute one. Then you are left out high and dry as a customer. 

[hTideGnow]

hi @PrestonG if you have trouble with the Chat, Chatbot, then use direct message 

just message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[PrestonG]

This link does nothing. I have had the exact same problem. I have wasted going on 5 hours today and 2 yesterday. I have tried to submit a ticket for support and it goes nowhere. I managed to find a phone number that is for porting your number over. Person #1 was absolutely awful and rude and I can’t believe someone this obnoxious works in customer services she hung up on me after I said okay so your service does not work and I paid on October 30. Your site daily’s to trouble shoot delete the network which meant I had to completely delete and rest my entire phone. After doing that it still didn’t work and that person said well you need the serial number for the eSIM!! What a joke. So I called back and person #2 was nice but didn’t know what to do and said I have to buy a new eSIM. Like that’s my problem?! So I go and do that. Now it still doesn’t work and she said she’d call back and has not. Zero way to get in touch with anyone. Chat does not work it’s only a circle of bots that go around and around and you click on your question then log in then it goes back to another screen where you start all over again. Horrible service and no way to actually fix this. Now I know why it’s cheap!!! Can’t wait to report to my credit card company and get all my money back. Shock me and please contact me to fix … I won’t hold my breath!!!!

[Handy1]

@Sgibson411 if your virgin SIM card still works then the port didn’t complete. I will send you the porting team number private message and they can re trigger the port request for you 

[Sansan]

@Sgibson411  did you reply to the text confirming port?

Use this link to contact Public Mobile directly for assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437