My SIM card not woeking

[Lagab88]

Hi hello,

how come my number isn’t working

[softech]

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@Lagab88 wrote:

Hello I did activate my SIM card ausgsz 18, isn’t working until now

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Please provide us more information.  Even you open ticket with PM, they will require more information than just that.  

[Anonymous]

 @Lagab88 : Yes, that's the second time you've said that. For us to try to help you, we need some questions answered.

[Lagab88]

Hello I did activate my SIM card ausgsz 18, isn’t working until now

[Anonymous]

 @Lagab88 : What make/model/submodel is the phone? Did you transfer a number from a previous provider? Can you have a go at answering some more of those questions.

[Anonymous]

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@Lagab88 wrote:

I did activate   online august 18 till now not working

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@Lagab88 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[softech]

@Lagab88   can you confirm if nothing is working at all?

1. outgoing calls?

2. incoming calls?

3. data?

What is showing on the screen of the phone?  

Also, did you request porting your phone number from another provider?

[Lagab88]

I did activate   online august 18 till now not working

[Anonymous · Accepted solution]

 @Lagab88 : What's not working? Calls in/out? Texts in/out? Internet? Is your account active? If you dial 611 what does the recording say?

Edit: Can you try the SIM in another phone?