My PM number not working

[Davinder123]

I just ported my number from Chatr to PM and when someone calls me it goes straight to voicemail and when I call someone it goes thru, same thing has happens to my son. Pls help.

[Handy1]

@Davinder123  Additional info on porting number 

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port 

[Handy1]

@Davinder123  Call the number still it’s a stuck in port issue  by sounds of it , but first you can try rebooting the phone if you haven’t already tried that 

[Davinder123]

I didn’t miss it it said Confirm YES to porting or NO if it not.

[Handy1 · Accepted solution]

@Davinder123  Did u miss text to confirm port ? I’ll send you port team number private message get it fixed