My Esim isnt activate

[Venny]

Hi Yesterday I subscribed ESIM

but I cant activate. So How Can I do?

 

[Venny]

I didn’t receive that email. Could u send me again?

[Kel708]

I did not received 'Welcome To Public Mobile', Their first email and last email(only 1email) was 'Thank you for your purchase'.

[fixin1]

@Venny - In your email inbox it should say "Welcome To Public Mobile" as the subject.

The email that you used to create your Public Mobile account. You can find it there.

[Kel708]

I have same issue, it does not work. I don't know how did you fixed issue. None of agent reply me.

[Venny]

Where Can I find the my QR code?

[fixin1]

@Venny - The welcome email should look like this:

Scan the QR code in the blank box in your activation email to your phone, see if it will activate.

Also is your eSIM in your Cellular settings but disabled? Please enable it and set Public Mobile eSIM to primary.

[hTideGnow]

hi @Venny do you have a Welcome email from PM?? is there a QR code for eSIM??

if not , message support agent for help

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437