My Data is not working

[rockinbruce]

I have an IPhone 7 and my data stopped working….

[softech]

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@rockinbruce wrote:

Yes I have plenty of data left.... I think I have the problem solved but I'm not sure as I'm home now and I'm using wifi...... Thanks for your response....

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@rockinbruce  you can test by turning off the wifi and see if data is working

If you need more help.. let us know. 

[rockinbruce]

Yes I have plenty of data left.... I think I have the problem solved but I'm not sure as I'm home now and I'm using wifi...... Thanks for your response....

[rockinbruce]

Thanks for your help....!!

[Anonymous]

@rockinbruce 

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  HERE 

and go Changing APN Settings On An IPhone

click HERE 

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and check it out at self-serve  account. Review the rest of the data left !

[Anonymous]

@rockinbruce 

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  HERE 

and go Changing APN Settings On An IPhone

click HERE 

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and check it out at self-serve  account. Review the rest of the data left !

[JK8]

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone

Do you have data left in self service?

[rockinbruce]

How do I confirm that my settings are correct?????

[softech]

... also, did you reboot?  you tried to use data with different apps?  or all failed?

[softech]

What plan do you have ?  Any chance you are out of data?

Logon to My Account and confirm.  On the Overview Tab, if you see a line about Mobile data, it will show you how much you are have for the month and how much you used.  

If you don't see such a line, all your data are used up.

[JK8]

@rockinbruce 

Look at the postings in your first thread.

[rockinbruce]

I have an IPhone 7 and my data suddenly won’t work…. Please help !!

[Staliger]

@rockinbruce Check your Self-Service account. How much data does it show there, if any?

[JK8]

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@rockinbruce wrote:

I have an IPhone 7 and my data stopped working….

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Confirm your cellular data is on and your apn settings are correct. Also log into self service and look under My Data & Add-Ons to confirm you have data left.