12-02-2016 12:33 PM - edited 01-05-2022 01:08 AM
Can anyone on this site help me? My card has been charged twice when I only billed the plan to the card once. Dates are once on Nov 16th and once on Nov 17th. How can I go about getting the extra charged amount back?
Very very dissapointed and a bit worried.
05-08-2019 02:11 PM
@San11 wrote:I dont' know how to post screen shot fr my computer
Ok don't worry it's not so important...write to the moderator a private message.
05-08-2019 02:07 PM
I dont' know how to post screen shot fr my computer
05-08-2019 01:56 PM
@San11 wrote:Yes I changed my plan at same time as I put new credit card info in . But my old plan wasn't working anymore so why was I charged anyways. So I was charged twice on april 15
Ask the moderator to have a look in your account and they will help you with that.
05-08-2019 01:55 PM
Yes I changed my plan at same time as I put new credit card info in . But my old plan wasn't working anymore so why was I charged anyways. So I was charged twice on april 15
05-08-2019 01:54 PM - edited 05-08-2019 01:54 PM
@San11 wrote:I think I was charged twice because my credit card expired and I didn't have service on phone so I put new credit card number in and I have been charged twice on same day. please help me get my money back. TIA
Why do you think you was charged twice? Perhaps you can post a screenshot here with NO PERSONAL INFORMATION of your payment page of your self-serve account and someone here will explain why?
05-08-2019 01:53 PM
Hey @San11 - Any chance you made a plan change right after renewal? That could explain the duplicate charge. If you look at your payment history in your Public Mobile self serve portal, do you see 2 payemst processed (it should be the amount on your CC, before tax).
All that said, it could be a system glitch. In that case the only way to iron it out would be to contact the moderator team via private message and ask them to investigate.
Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)
05-08-2019 01:51 PM
@San11 wrote:I think I was charged twice because my credit card expired and I didn't have service on phone so I put new credit card number in and I have been charged twice on same day. please help me get my money back. TIA
You can send a message to the moderators and maybe they can apply your second payment to next months renewal....Click this to message them
Please allow up to 48 hours for them to respond....usually a lot less.
Good luck.
05-08-2019 01:49 PM
I think I was charged twice because my credit card expired and I didn't have service on phone so I put new credit card number in and I have been charged twice on same day. please help me get my money back. TIA
12-05-2016 02:36 PM
Thank you Pier. I have. Haven't got a response yet.
12-02-2016 12:36 PM