My Account information

[jl12]

Why does my plan information on my account have the wrong information again. 

This happened last month and I opened a ticket and was told what I was seeing wasn't actually what my account information was. After we spoke, the correct information appeared on my account... it was fixed, perfect!

Now when I am logging on to see what my current gig usage is, it has the same issue as last month with the wrong renewal plan listed again.

Do I really have to open a ticket every single month to have this fix or is the information I am seeing just wrong and when my renewal happens it will be for the correct plan and correct amount?

Any help on this would be great. 

[jl12]

Oh that worked perfectly!! 

Thanks to both of you 🙂 

[hairbag1]

[dust2dust · Accepted solution]

No you shouldn't need to ask them every time you want get your account info. It's that they made a system change that introduced this incredibly stupid caching problem. So you  can click on the little spinner refresh icons lower down or use private mode when you want to have a look. It's ridiculous but here we are.