07-20-2024 02:57 PM
Why am I being asked to "resume your activation" when I have an active plan with PM. I have a SIM and phone number that I've been using for about 3 years. I need to be able to access my account to update and maintain autopay and my personal information. Why is this so freakin' difficult?
07-20-2024 04:50 PM
@Wayworn wrote:Try to follow the prompts “resume activation “ and see what happens. They may just want you to update something- such as maybe their Eversafe” security.
This isn't something that I suggest. The final step will be ask for payment information which would likely open a brand new Public Mobile account and the customer will be charged for an additional plan.
07-20-2024 03:47 PM
Try to follow the prompts “resume activation “ and see what happens. They may just want you to update something- such as maybe their Eversafe” security.
07-20-2024 03:40 PM
Have you signed up for Eversafe before? Starting May 2023, existing customers had to set up the Eversafe login.
https://www.publicmobile.ca/en/bc/get-help/articles/eversafe-faqs
https://www.publicmobile.ca/en/bc/get-help/articles/eversafe-troubleshooting
07-20-2024 03:03 PM
No issues login to the PM. I clicked on Trusted Device so I don’t need to get the 2 FA code every time I login.
You need to go to the Payment tab>Update Card Information.
07-20-2024 03:02 PM
hi @Trouty007 you email was not used for your current account. You need support agent to help to link them together
please submit a ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437