My Account Says it Is Suspended - Texting and Phone Calls not working

[SunnyDayzz]

My account says it is Suspended. I have confirmed that payment for the month was automatically charged to my credit card. I no longer have any service.  How can I resolve this?

[Chalupa_Batman]

Hi @SunnyDayzz 

You can dial 611 from your phone and it will tell you when the next automatic payment is due. If it's 30 days from now or recent, then you should be good. You may need to restart your phone. If it says it's due, you can log into your account and firm payment was made. If you see it has been made and your phone has been disconnected in error, you can reach out to a CS Agent to correct it.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@SunnyDayzz 

login My Account using Incognito mode to confirm the account status once more.  Check the payment history page and confirm if PM took the money.  

you can also call 1.855.4PUBLIC from another phone and enter your phone number and the system will tell you if your account is suspended

If all shows it is suspended, confirm if the credit card payment got to the correct account (maybe you have multiple accounts?)

if you think it is a problem on PM side, check with support. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there