Multiple drops call , goes to busy and can't dial out

[katrin52]

I'm been having lots of issues in the last 3 weeks with multiple drop calls, people calling get busy signal, and after the it drops I can't dial out for a few mins.

I restarted my iphone multiple times and still same issue.

[eddieO]

@katrin52 if you've tried the suggestions and it's still not helping you can open a ticket through the Chatbot and ask the agent if there is a network setting or refresh he can do on their end:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[katrin52]

I tried all that.

I think I require a network reset as indicated by other people in the community

[hTideGnow]

HI @katrin52 

make sure you have the latest iOS and the latest Carrier Profile

and if you have physical sim, test the sim in another phone as well, that will also refresh your account