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Multiple devices on public mobile dropping calls.

ashleyb
Great Citizen / Super Citoyen

We have 3 phones with public mobiles. Regardless if its incoming or outgoing it keeps dropping calls. It's all different devices. I tried to see if there were any known issues or outages. Any suggestion for this? Anyone else having a similar issue? My parents are in a different town on public and it's happening to them. 

7 REPLIES 7

chrism
Good Citizen / Bon Citoyen

I switched to Public Mobile last month and have been regularly experiencing dropped calls. 

 

They said the issue was fixed last week but it wasn't fixed, I had a call drop today.  I can't deal with this anymore, switching to another company.

 

Good luck everyone,


@ashleyb wrote:

We have 3 phones with public mobiles. Regardless if its incoming or outgoing it keeps dropping calls. It's all different devices. I tried to see if there were any known issues or outages. Any suggestion for this? Anyone else having a similar issue? My parents are in a different town on public and it's happening to them. 


Unfotuantely, yes, I had a dropped call and I know a couple of other people who did today as well.

Luddite
Oracle
Oracle

@ashleyb et al PM thought they had fixed the issue: https://productioncommunity.publicmobile.ca/t5/Announcements/Issue-Resolved-Dropped-calls-issue/m-p/...

So, best keep reporting the issue to the moderator team.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

ash_tinney
Good Citizen / Bon Citoyen

Ontario same issue seems to be better this week but service not as good as when I initially signed up

dmacs
Great Neighbour / Super Voisin

Where are you located? I'm assuming this is Canada wide, I've been experiencing this issue in Nova Scotia

Alex888
Mayor / Maire
@ashleyb There has been a problem with dropped calls recently. You can contact the moderators about it but I think they are already working on the problem. If you want to contact them you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Lieux
Oracle
Oracle

@ashleyb wrote:

We have 3 phones with public mobiles. Regardless if its incoming or outgoing it keeps dropping calls. It's all different devices. I tried to see if there were any known issues or outages. Any suggestion for this? Anyone else having a similar issue? My parents are in a different town on public and it's happening to them. 


Unfortunately there is many people with this problem...reach the moderator here for more help..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. Waiting time is usually few hours to 2 days.

Need Help? Let's chat.