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Moving to a different service provider

Cavendish
Great Neighbour / Super Voisin

If a public mobile subscriber wants to move to a different cell service provider, and once the cell number has been ported over to the new provider, then is it necessary for that public mobile subscriber to contact public mobile to let them know that you've ported out, and is it necessary to cancel auto payment by credit card once ported out, or does that all happen automatically without any input on the part of the subscriber?

2 REPLIES 2


@Cavendish wrote:

If a public mobile subscriber wants to move to a different cell service provider, and once the cell number has been ported over to the new provider, then is it necessary for that public mobile subscriber to contact public mobile to let them know that you've ported out, and is it necessary to cancel auto payment by credit card once ported out, or does that all happen automatically without any input on the part of the subscriber?


It's supposed to be automatic but it wouldn't be a bad idea to disable autopay and to ask a Public Mobile customer support agent to remove your credit card from your Public Mobile account before porting out.

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