hi @Meseret , for porting, an important part is your PM account must still be active, and you need to receive a porting authorization text from PM and reply Yes within 90 mins. Did you get it? you reply Yes within 90 mins?
you can ask your new carrier to re-request the port and this time, please reply Yes immediately to release the line
if you still not receive the text or you replied yes but still the line not ported, you can submit a ticket with PM and ask them to check.
submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
