06-06-2023 11:11 AM
I got an email from public mobile that my monthly fee will be reduced by $1 every month bc I’ve reached one year subscription with public mobile, is that right? I noticed you will still charge me $25 on June 10.
FYI, I started with your company from May 16, 2022
06-06-2023 11:37 AM
HI @Mayli
I think the cutoff day is end of Jan 2022 for old rewards.
Please check your My Account, go to Rewards tab, check the rewards history , you should 10 Points Anniversary on your anniversary date.
06-06-2023 11:19 AM - edited 06-06-2023 11:23 AM
@Mayli - Public Points started January 25, 2022, so you are definitely on Public Points.
If you search the Get Help articles by "Public Points" you can see articles. Here are some:
edit...ok, those links are not happy any longer 🙂
here this one should work: https://www.publicmobile.ca/en/on/get-help/articles?category=_articleCategory_rewards
06-06-2023 11:17 AM
@Mayli the email could have sent by mistakes 😞
You joined on May 16, 2022, you will be on the new rewards system. Instead of $1 loyalty, you will be getting 10 Points ($10 worth) of Anniversary bonus. Again, once you collect to 15 points, you can redeem for $15 bill credit
06-06-2023 11:12 AM - edited 06-06-2023 11:16 AM
@Mayli That’s correct if your on the old rewards and not The new points system
add I’m guessing your in points you can use those to redeem $ off your bill 15 points and get $15 off bill
Points rewards portal view catalog