Money is in my account but my plan wont renew.

[Poppersesh420]

Ive been without a phone for 2 days now. I put the money into the account but my plan wont renew. I need to solve this problem asap. @CS_Agent 

[stonechucker]

Have you attempted to renew via private browsing mode or incognito mode, depending on your browser?  Cookies and saved files can cause problems behind the scenes.

[Poppersesh420]

Anybody else have ideas ? Apparently the moderators like to take 2 hour breaks between responses and im fresh out of ideas. 

[Poppersesh420]

When i try that it tells me to add a payment voucher. I already have 79.00 in the account which is more than enough.

[jt97]

You may need to manually activate the account again. Go into the plan tab and scroll to the bottom and see if there is an option to renew plan. 

[mimmo]

Please contact mods directly via private message.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

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