Mobile phone

[Marl63]

Mobile network not available. Emergency calls only

[computergeek541]

---

@Marl63 wrote:

Mobile network not available. Emergency calls only

---

I would also suggest visiting devciecheck.ca to view the status of your deivce IMEI.

[Meow]

If you had service so far if could be outage in your area.

Reboot phone, check for major outage here:

https://istheservicedowncanada.com/status/telus/map

TELUS Service Status

[softech]

@Marl63 

reboot your phone first

if that does not help, check My Account to confirm if your account status is active or suspended.  If it shows suspended, make a payment to resume service.  (If you cannot receive the 2FA code for login, click Didn't Receive code and Send email to get the code via email instead)  
You can also check if your account is active or suspended by calling 1.855.4PUBLIC from another phone and then enter your phone number

if it shows active, try your sim card in another phone.  Or you can reach out to PM support for further investigation.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there