Mobile Network Connection

[TSHIMIZU]

I can call and send a txt so as receive a call, txt with my new phone.

But not able to connect the most important mobile network. 

My phone is Sharp Aquos sense 4 lite which I bought it in Japan.   

I wonder if my phone is compatible with the Public Mobile network or not.

[darlicious]

@TSHIMIZU 

Lol....sometimes we miss the most obvious of things. Happy to hear you are up and running.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[TSHIMIZU]

It works now after I toggled Mobile Data off and on.

I am much appreciated for all of your helps.

Woooooo~~~~~~~~~

By the way I changed back the APN type to the original of “default,mms,supl,hipri,fota,cbs,xcap”

[softech · Accepted solution]

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@TSHIMIZU wrote:

I can’t follow the meaning of turning on cell data.

---

@TSHIMIZU  Can you confirm if your Mobile data is enabled?

Some like this:

Head into your Settings > Connections
Select Data usage
Toggle on Mobile Data

[darlicious]

@TSHIMIZU 

That only has to do with porting your phone number into pm. You can ignore that message.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Anonymous]

 @TSHIMIZU : That thing you found is all about porting your number. It would have no bearing on data.

To use the cellular data on the phone instead of wifi you need to turn cellular data on. Might be called Mobile data in your connection settings.

The permissions of the browser to use that connection would be in Apps and find the browser and set it. If that's the problem.

[TSHIMIZU]

I can’t follow the meaning of turning on cell data.

Yes, I can browse with home wifi.

I may not have the permission for the browser to use cell data yet, see following article that I found.

“Your old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS and authorize the request. Please do not replace your old SIM card with your Public SIM until you have responded to this message.”    

[darlicious]

@TSHIMIZU  

Can you add fota,hipri back into your APN type?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Anonymous]

 @TSHIMIZU : Dare I ask...you turned on cell data right? Have to ask. It's happened before where someone had forgotten to turn it on. You have the permission for the browser to use cell data right? Can you browse with wifi?

So another variation is (from above by darlicious):

MMS proxy - mmscproxy.mobility.ca

MMS port - 8799

But I think those are much more for MMS, not just browsing.

Also try:

MVNO value - 4D

[TSHIMIZU]

1. MMSC:  http://aliasredirect.net/proxy/mb/mmsc
2. MVNO type set to GID
3. MVNO value set to 4D4F
4. Bearer set to LTE
5. APN type set to default,mms,supl
6. APN protocol set to IPv4

Failed showing ‘No internet connection’

[Anonymous]

1. remove . after alias. aliasredirect is all one word (unless that's a typo) - but that would really only be for MMS.

2. MVNO type set to GID

3. MVNO value set to 4D4F

4. for fun set Bearer to LTE

5. keep the IPv4

6. you probably don't really need all of ,hipri,fota,cbs,xcap

We can try out a couple other variations after you try these.

[TSHIMIZU]

I can’t make APN type to “blank”, changed APN protocol to “IPv4/IPv6”.

After I turned my WIFI and phone off, I tried to connect to PB mobile but failed showing “no internet”.

[computergeek541]

@softech @esjliv @TSHIMIZU 

Since phones calls are working, the phone is compatible.  Unfortuantely, checking frequencies and network compatibility wouldn't reveal any clues as to why data isn't working (see note from earlier about how data can work on the same network that carries voice calls).

[softech]

@TSHIMIZU   try changing APN type to blank and APN protocol to IPv4/IPv6

[TSHIMIZU]

My phone shows

Name:              Public Mobile

APN:               sp.mb.com

Proxy:              Not set

Port:                Not set

User Name:     Not set

Password:        Not set

Server:           Not set

MMSC:            http://alias redirect.net/proxy/mb/mmsc

MMSC proxy:  74.49.0.18

MMS port:      80

MCC:               302

MNC:               220

Authentication type:   Not set

APN type:        default,mms,supl,hipri,fota,cbs,xcap

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable:   APN enable

Bearer:                       Unspecified

MVNO type:    Not set

MVNO value:   Not set

[darlicious]

@TSHIMIZU 

Pm has a few APN' that work. Posting yours would help us identify the issue but compare yours to this one.

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech]

---

@TSHIMIZU wrote:

APN is " sp.mb.com "

---

@TSHIMIZU   can you post the rest of the APN settings?  maybe a screenshot, something like this:

Name: CA - Public Mobile Web
APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC:
MMS Proxy:
MMS Port:
MMS Protocol: WAP 2.0
MCC:
MNC:
Authentication Type: PAP
APN Type: default, supl

and yes, the frequency list you post is pretty much what I found and confirmed that your phone's Mobile Data shoud work here. 

[TSHIMIZU]

According to Sharp Aquos, my phone works on

4G：B1/B2/B3/B5/B8/B12/B17/B18/B19/B39/B41
3G：B1/B2/B5/B6/B8/B19

PM&TELUS work on B2:1900/B4:1700/B5:1900/B7:2600/B12:700, it should work on B2,B5&B12.

[esjliv]

@TSHIMIZU 

Public Mobile uses the following frequency bands:

• 4G LTE and LTE Advanced: 700 MHz, 850 MHz (band 5), 1900 MHz (band 2) and 2100 MHz downlink and 1700 MHz uplink (AWS).
• HSPA: 850 MHz, 1900 MHz (UMTS)

Can you find your model to check here:

https://www.kimovil.com/en/frequency-checker/CA

https://willmyphonework.net

https://www.frequencycheck.com/

• 3G or WCDMA 2 (1900 MHz ) and 5 (850 MHz) bands  makes the phone compatible, which is needed for phone calls, and can also be used for text messaging and data.
• LTE can be used for text messaging and data.

[softech]

@TSHIMIZU 

I cannot find any reliable source to confirm the frequency info. (the most reliable one, Sharp Japan show in frequency info at all!!)   However, many sites all seem to say  it does have the frequencies needed for PM.

and yes, as @Anonymous  suggested , start with APN, does it have the proper APN setup?

side chat:   i used to have a Sharp flip phone , pre-Android time.. Love it,    

[TSHIMIZU]

APN is " sp.mb.com "

[Anonymous]

 @TSHIMIZU : I'll tentatively say it might work here. It actually looks weak for talk but you say that's fine. Could you post screenshots of your APN settings. Maybe we'll see something in there to get your data going.