Mobile Data Turned Off

[pam101]

My mobile data has been turned off, I checked my usage and I used 1 gig which is all I get on my monthly plan, but I have a one time data bonus of 5gigs, that hasn't been used, and it says active, so why isn't it covering my overage automatically? What can I do?

[computergeek541]

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@pam101 wrote:

Thanks so much, I did that and now it looks like my mobile data is back. Nothing is working properly, when I clicked on accept as solution, it comes up with a red highlighted message, so I have to reply instead of accepted as solution.  Thanks again.

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I have changed this solution from your above reply to the post of the person who informed you about the possibliity of you being affected by network issues.  It appears that the network issues from earlier in the day are to blame for your some of your services not working.

[pam101]

Thanks so much, I did that and now it looks like my mobile data is back. Nothing is working properly, when I clicked on accept as solution, it comes up with a red highlighted message, so I have to reply instead of accepted as solution.  Thanks again.

[pam101]

Thanks  I will keep an eye that.

[ace_phone]

Telus is having issues: BC and Alberta

[softech]

the bonus should kick in automatically.   

are you in BC?? maybe the outage is affecting you..

https://www.citynews1130.com/2021/09/02/wireless-outage-telus-customers-bc-alberta/

[Anonymous]

@pam101 

check it out is issue Towers Map in your area...outages Here link, 

something maybe is help, do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

[JK8 · Accepted solution]

@pam101