Mobile App login issue

[AlexeiCA]

I'm able to login in the web browser, but not in the mobile app

[hTideGnow]

hi @AlexeiCA yes, you need support to help to complete the activation.  Provided the way to message them above 

[Handy1 · Accepted solution]

@AlexeiCA  Ok in that case you do need the app to activate . Can you use a friends phone to download the app to activate the SIM card ? Then just delete the app from their phone and you can use website to manage the account after that . Or if you have already paid for the subscription on website you can contact support to finish off for you 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[AlexeiCA]

I have a physical sim that I'm trying to complete the activation process and it keeps taking me to the app to complete the activation 

[Handy1]

@AlexeiCA  What are you trying to do with your account ? Most things can be done on the website for account changes besides re buying eSIM . 

[hTideGnow]

hi @AlexeiCA try again on another phone if possible 

at the same time, ask support for help, you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/n

[AlexeiCA]

Tried that too. It keeps return to the main login screen 

[hTideGnow]

hi @AlexeiCA after updating the apps, clear browser cache as well as the app calls the browser to authenticate and it could be a browser cache problem 

[Handy1]

@AlexeiCA  Yes they just updated the app 24 hours ago 

[AlexeiCA]

Tried that already. No luck. I can Try again. It is brand new

[Handy1]

@AlexeiCA  Try clearing PM app cache or uninstall the app and reinstall it and try again 

add and be sure to update the app too if needed