Mistaken add on

[kishore308]

Hello I added mistakenly Canada 1 GB add on instead of US roaming. Also added US roaming. Is there any chance I get refund for Canadian add on 

Thanks 

Kishore 

[HALIMACS]

@kishore308 

Are you in the USA right now? (guessing so)

If not, because the US roaming add-ons expire exactly 15 days after purchase, recommend asking customer support agents to apply credits equal to both add on amounts to your account and repurchase the desired US add-on on the day (or prior) arriving in the USA.

[esjliv]

@kishore308 - you are communicating with people who are customers and members like you, not Public Mobile representatives. CSA may just move the cost of the 1GB purchased in error to your available funds balance, rather then go through the process of a refund.

Any available funds will be used on future renewals or can be used for addon purchases.

[cellphoneuser1]

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@kishore308 wrote:

Hello I added mistakenly Canada 1 GB add on instead of US roaming. Also added US roaming. Is there any chance I get refund for Canadian add on 

Thanks 

Kishore 

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Do you think you will use it in the future?  The 1GB add-on for Canada doesn't expire and you can keep it as long it takes to use.

[LoveNature · Accepted solution]

Hi @kishore308 

them can remove it for you,  open a ticket with SIMon Chatboth

typ: Agent
and Click, Contact Us
then Click, Other
and, Click here to submit a ticket.

or send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437