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Missing reward a10$ referal

adil-5aar
Model Citizen / Citoyen Modèle

Hello 

I just transfered my number to public mobile yesterday and I use my friend referal code..

I need to know when I will receive 10$ credit and when my friend will receive his 1$ credit.. BtW, he didn't received yesterday any notification that I used his code.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

LEGO
Deputy Mayor / Adjoint au Maire

@adil-5aar 

Click on the chat symbol in the lower right corner of the webpage and initiate a support ticket OR contact the Moderators by opening a ticket here > link 

You may also send a private message to a Moderator_Team.
Here is the > link
In your message, please provide your name, Public Mobile cell number, and PIN. Do not post your private information here.
Good luck!

View solution in original post

17 REPLIES 17

softech
Mayor / Maire

@adil-5aar  your friend who referred you should see on his Self-Serve immediately.  Ask him to logon and check  (Self-Serve -> Plan and Add-Ons Tab -> Rewards.  he should be able to find your number , last 4 digits, there)

 

For you, you should see the $10 within 72 hours.

 

I would say, if you waited over 72 hours and if you both don't see it, open a ticket with Mod.  

Triguy
Mayor / Maire

It can take up to 72 hours for the credit.

LEGO
Deputy Mayor / Adjoint au Maire

@adil-5aar  Pubic Mobile used to send SMS notifications when your referral code was used, but not anymore. 


@LEGO wrote:

@adil-5aar  Pubic Mobile used to send SMS notifications when your referral was used, but not anymore. 


.. from experience , these SMSs have been hit of miss most the time anyway.

LEGO
Deputy Mayor / Adjoint au Maire

@softech wrote:

@LEGO wrote:

@adil-5aar  Pubic Mobile used to send SMS notifications when your referral was used, but not anymore. 


.. from experience , these SMSs have been hit of miss most the time anyway.


...but still, they were surprisingly pleasant. 😲

I suspect the notifications were killed off because of the ongoing mystery referrals problem. People would have their attention drawn to incorrect referrals and wind up even less happy at the end. The mystery referrals still show up in accounts, one of my two accounts has two extra referrals showing right now. They just solved the problem of giving out the inaccurate $1 credits at renewal by having the list checked and adjusted right as renewal is happening.

 

AE_Collector

HALIMACS
Mayor / Maire

@adil-5aar 

 

If the referral code was entered correctly:

  • you will see the $10 credit on your self serve likely within 48 hours
  • The person whose referral code you used will see your number (last four digits) under their My Rewards, and a $1/cycle pending referral reward on their next renewal
  • The " cha-ching" SMS texts that were sent to someone when their referral code was used is no longer being issued

adil-5aar
Model Citizen / Citoyen Modèle

No he doesn't have my number....u have link to moderator..I'll send them.request to verify

Possible a wrong code was enter.  check with Mod and they would be able to apply it back.