Missing "Refer a friend" $1 reward and $10 bonus credit for spouse

[Ritae555]

Hi,

Thanks for all the great help and advice on the Community Board.

This is just a comment on my experience with the above referenced topic.

I had transferred my spouse's plan from Koodo and entered all the appropriate data including the referral code.  After 72 hours there was no $1 referral reward in my account and no $10 bonus credit for my spouse.  

I sent a "submit a ticket" form via the chatbot and was confused as to how to answer.

Under "Submit a Ticket", there are 3 steps to complete:

1. Referrer's referral code
2. How many refer a friend reward dollars are you missing? (Enter the per month amount)
3. For how many months have Refer a friend reward dollars been missing for (max 4 months)?

I was confused as to how to answer because there was no mention of the "one-time BONUS $10 credit" and only mentions the refer a friend reward dollars (that I would receive).  So, for my spouse, I guessed under step 2 it was referring to her $10 credit and for step 3 entered "1" as a one time bonus credit.  I guess/assume by entering the referral code, the referrer's account  was also amended to include the $1 referral reward.  I noted per the chatbot that the referred person (in this case my spouse) should be the only person submitting a ticket.

When the form mentions "refer a reward dollars" under step 2, I assumed it was in reference to my spouse's earned $1 reward.

The "submitting a ticket" process/wording could be improved.

Perhaps the wording could be changed or another step added such as "Missing bonus" for greater clarity?

Did I misinterpret/overthink the requested info?

The Public Mobile responded quickly the next business day rectified the issue.

Take care and stay safe!

[darlicious]

@Bottomshelf 

Yes i realized it was resolved it was more of an FYI. I have never heard of the $1 reward not showing up when tbe proper referral code was added. You are the first.

[Anonymous]

 @Bottomshelf : Please get the @Ritae555 username to mark a post as the solution. Or maybe an Oracle can append this thread to your other thread(s?) and you can mark something there if not already. People keep adding in suggestions to what was just a suggestion thread (myself included) but the thread doesn't need to keep going on.

[Bottomshelf]

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@darlicious wrote:

@Bottomshelf 

If that $1 reward does not show up "instantly" that's an immediate sign there is an issue.

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Thanks.  Issue resolved next business day via ticket request.

[darlicious]

@Bottomshelf 

If that $1 reward does not show up "instantly" that's an immediate sign there is an issue.

[Bottomshelf]

I looked at it and it didn't seem to fit the issue.  Thanks.

[Bottomshelf]

This was not the case.  New customer status on a Saturday afternoon and no record as of Tuesday afternoon.  I submitted a ticket request on late Tuesday evening.  Previous posts had stated "up to 72 hours and usually next day" for rewards and credits to show up.  

The $1 reward was NOT immediate and did not show up until the issue was resolved next business day.

Thanks.

[Bottomshelf]

Thanks.  I did that.

[Bottomshelf · Accepted solution]

Thanks.

Previous posts on the issue said "up to 72 hours and usually the next day" to process rewards and $10 bonus credit. When it didn't show after 72 hours a ticket was submitted.  I found the wording submit a ticket process a bit confusing as there is not mention of the $10 bonus credit for my spouse; only mention of the "refer a friend' reward.

After submitting ticket, the issue was resolved the next business day - I received the $1 referral reward and my spouse the $10 credit.

[Anonymous]

I just use the ol' catch-all "Other" if my question isn't covered in their little list. And maybe also if I have multiple questions.

[darlicious]

@BKNS27 

The $10 bonus referral credit can take up to 72hours but usually within 24 hours but the $1 is immediate even before the welcome email/text is sent.

[darlicious]

@Ritae555 

Your observations will help improve Simon. Ask the moderator to pass this on to the appropriate pm department to apply the next time they make improvements to the ticketing process.

[BKNS27]

@Ritae555 I found out that it takes awhile for PM to add the one time $10 discount to your spouse account and the $1 discount to your 30 days cycle. It was the same for a friend of mine but it final all discounts was applied.

The $2 AutoPay was instantly discounted on your account.

Anyways, all discounts will be added at the end of your 30 days cycle payment.

I won’t worry about it for now...I am assuming PM staffs are doing their best in working on all accounts.

[hTideGnow]

yes.. the chatbot is confussing sometimes.  The ultimate purpose for chatbot   is to avoid  open a ticket and just direct you to some pages and have you fix it yourself (yes.. at least that's what I think  🙂  )

Keep this handy if you can't find the way to open your ticket, you can send a private message to the Moderators by :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

this might take a bit longer for Mod to reply, but at least you can type out your issue clearly.

[Ritae555]

Thanks.  I responded on the issue to the Moderators and the clarity of the "submit a ticket" form.

[TheGx]

@Ritae555 :You can also click envelope button in top right to write private message to Moderator Team too, explain it all in your private message to them.

[Ritae555]

Sorry, I meant to post this from @Bottomshelf account since I did all the "paperwork".