Missing options in Phone Compatibility Drop down lists

[Clarksss]

Hello, the data is not populating in the lists for this:

https://www.publicmobile.ca/en/on/get-started

There is a section to check phone compatibility, but the list of phones is not populating

any ideas?

[JL9]

Yeah unfortunately the compatibility tool is just paper weight, just confuses ppl, it doesn't work and yet they keep it there and ppl keep going in circles. Be nice if they just pulled it down altogether or actually updated it to make it functional 

[dust2dust]

Motorola W385. That will not work anywhere in Canada. That's an antique. BT50 was the battery.

[Clarksss]

thank you

[Clarksss]

MEID: A00000002A91896

Mortorla FCC ID: IHDT56HC1

[hTideGnow · Accepted solution]

HI @Clarksss   BT50 is a 2G only phone.  It won't work here in PM

You need to have at least 3G compatible phone

[Clarksss]

Mortorola BT50

[hTideGnow]

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@Clarksss wrote:

an old motorola flip phone.. not sure the model at the moment  (like a 2008 phone maybe or 2010)

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HI @Clarksss   there is a chance it is 2G only or CDMA, but give us the exact model.  Open the batter cover, there should be a label inside with IMEI # and model #

[Clarksss]

🙂  sounds good.  I will crack the phone open to get the exact model.. thanks

[dust2dust]

lol Not from the customer end. Obviously feel free to apply for any job opportunities with them.

If you can get the exact model name and number we can help you figure it out.

[Clarksss]

this there a way to fix the broken list?  i have lots of experience with stuff like this having been a software developer for over 20 years.  let me know

[Clarksss]

an old motorola flip phone.. not sure the model at the moment  (like a 2008 phone maybe or 2010)

[hTideGnow]

HI @Clarksss   Yes, it was broken for months. 

What phone you are checking?