Missing loyalty rewards

[3Shadowz]

I got my friend to sign up in Dec. They had signed up using my referral code but they are still a member of Public mobile. Please help. My account is still on the old legacy rewards system.

Thanks!

[Dunkman]

@3Shadowz 

You can check the list of your friends in your rewards section.  Do you see the last 4 digits of your friend's phone number in your friend's list?  If not, then your friend would need to contact customer service agent.  

[BKNS27 · Accepted solution]

@3Shadowz 

If your friend entered your referral code correctly. Your will receive a text from PM stating "Cha-ching! You just added to your Refer a Friend-way to go! Keep referring to earn more. View your reward in your account".

If you didn't receive this text and if your friend didn't receive the $10 credit. They either entered it wrong or never used it.

Confirm with your friend and if it is done correctly. Just DM a CS_Agent to investigate and adjust at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Hollister]

@3Shadowz 

Did your friend get their account credited $10. If not you probably did not get your $1 referral. Ask your friend…they would have to contact an agent with your referral code. To contact an agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437