@computergeek541 wrote:
@Chalupa_Batman wrote:
Hey @TashaB . Just to add to @Handy1 and @hairbag1 comment, when you do contact a CS Agent to fix this, please make sure you have all of your friends information as this will make the transition faster. They are going to require their name, address and phone number and maybe email address, that depends on the CS Agent. They will require your name address email address phone number and the last 4 digits of the credit card you used. Thought I'd help you get prepared. Also note it can take up to 72 hours for both parties to be notified of this referral. It should show up under your credits by Thursday and your friend will get a text message saying Chick Ching.
Customer suport agents really don't need any of that information. The entire idea of the referral code is for that information to stay private and that customers can refer others without providing all that infromation to others. I'm not saying that a CSA won't ask for some of that information, or that it might even help the CSA find the appropriate account, just that they really shouldn't be asking for all of that.
Hello @computergeek541
I am sharing my experiences with CS Agents when the OP's situation has occurred with me. If I remember correctly, one was posted within the last few months where the person never got the credits after using, oddly enough, my code. The CS Agent asked for all the information above as others CS Agents have asked for this information in the past as well. I'd gladly share a cut and paste from previous messages to your private message box if you'd like to see.
If you feel however, these CS Agents aren't supposed to be asking these questions, please feel free to bring this up to your contacts with Public Mobile that you have as an Oracle here. If this is something that needs to be addressed and corrected, then now is the time moving forward.
