Missed Payment, Can’t make a payment

[Macgandr2639]

My payment information was outdated and my automatic payment did not go through. My service is temporarily suspended and my data is not working.

Logging in to my account, there is no message saying my account is suspended, but I updated my payment information anyways.

Is there a way to force a payment through? When will Public try processing the payment again? I tried calling 611 to try making a payment over the phone system, which it tells me my account is suspended and offers options to make payment, but it asks for PIN, which I am not aware of having… 

Any suggestions?

[will13am]

@Macgandr2639 , I would suggest that you use the link below to create/update your account PIN so that 611 becomes available to use the next time you have a payment issue.

https://myaccount.publicmobile.ca/en/account/reset/pin

[Macgandr2639]

Thanks for your reply @BKNS27, after logging in using incognito mode, I was able to pay and resume my service!

[Macgandr2639]

Thanks @slusagm @for the suggestion of logging in in incognito mode. Now I have the notice on my account that my services are suspended and pay now 👌

[Wayworn]

Make double certain that you updated the card info correctly , expiry date etc. Reboot your phone and see if all is well again. 

[BKNS27]

@Macgandr2639 

Refresh your browser while on the Subscription tab and double check if you are Subscribed.

Also check on the PM app and check if you are Subscribed.

Finally, if you still have service. I wouldn’t worry about it.

[slusagm · Accepted solution]

try loign again using browser with Incognito mode and check if the Pay and Resume button is there

if not, check what is the cycle date shows there? can you post us a screenshot?