Missed 90 day resubscription date

[tdee]

Hi. I just missed my 90 day resubscription date as I am away travelling. 8 days overdue. I am still able to get a passcode to my number. Can I resubscribe using my old number. I heard there is a grace period. Thanks in advance.

[BKNS27]

@tdee 

Once you passed the 90 days window then your number will be returned to the carrier you originally got the number from. You need to contact to see if they can retrieve it for you. 
Also, the SIM stops working and you can’t access your account because it is closed.

[kb_mv]

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@tdee wrote:

Hi. I just missed my 90 day resubscription date as I am away travelling. 8 days overdue. I am still able to get a passcode to my number. Can I resubscribe using my old number. I heard there is a grace period. Thanks in advance.

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@tdee did you have any remaining time on your subscription when you left? That might account for why you can get into your account.

[Chalupa_Batman]

I for one disagree. Once your 90 days is up, it's up. My neighbor was in the hospital and went over her 90 days by 2. She advised a CS rep she was in the hospital but they refused to do anything. She lost her great plan and moved to a different provider. I wish you luck @tdee 

[tdee]

Thanks so much. Wish me luck. I hope praying helps. 

[hTideGnow]

hi @tdee 

some might tell you that missing 90 days mark is the end of it.  But no, we know from experience that PM agent can still help.

Ask PM agent to help now, don't wait. The long you wait the less chance you can get it back

You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
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