Min

[Jamal03]

I need my mins topped up and you guys not letting it go thru

[esjliv]

---

@Jamal03 wrote:

The voucher I have it’s not going thru and I have more then one voucher nothing works 

---

@Jamal03  there have been reports with adding vouchers to accounts lately.

Contact CSA to have them all added to your account for you; and hopefully this glitch gets fixed soon.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

[Anonymous]

---

@Jamal03 wrote:

The voucher I have it’s not going thru and I have more then one voucher nothing works 

---

@Jamal03 

* some vouchers take 24 hours to activate,

you can call 1 855 4PUBLIC and add your voucher PIN
or call *611

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

You will usually find it at the top or bottom of the receipt. To top up your account with a voucher, log into your  Self-Serve, account, click on the "Payment" tab, then "One-time payment". In the form that appears on the next page, click on "Payment voucher" as the payment method, enter the voucher code below, then click "Submit".

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Jamal03]

The voucher I have it’s not going thru and I have more then one voucher nothing works 

[Jamal03]

I just bought a payment voucher and it still not going thru I even used my bank card and you guys and still giving me a hassle I have kids at school my phone cannot be off 

[Jamal03]

This is ridiculous 

[Jamal03]

I tried that already I also tried going to 3 other gas stations to get mins to top up I even used my bank card you guys keep telling me my account can’t top up 

[Anonymous]

 @Jamal03 : There's no such thing as topping up minutes. You pay for a 30 day plan or you buy add-ons.

What are you trying to do?

[popping]

---

@Jamal03 wrote:

I need my mins topped up and you guys not letting it go thru

---

Buying add-on is a 2 steps processes.

If you account has the $5 available fund (assuming buying $5 500 minutes add-on), You had completed the step 1.  Now, you need to use the available fund to purchase the minutes add-on you want (step 2).

[Anonymous]

@Jamal03 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

you can try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

[softech]

---

@Jamal03 wrote:

I need my mins topped up and you guys not letting it go thru

---

@Jamal03   not letting it go thru

can you even login to My Account?

If so, first manually load enough fund for the add-on package you want to buy.  You should see the fund show up as Available Fund after successful fund load

Then you can head over to buy the add-on

Or you have error when you try to load the fund?

[walker1]

@Jamal03 

Was it an auto pay failure?

Do you have a credit card set up on your account for auto pay?

You can try paying for your plan using 611 but you'll need to know your PIN number.

[JK8]

---

@Jamal03 wrote:

I need my mins topped up and you guys not letting it go thru

---

How are you paying? More details on what you are trying to do?