[Megathread] No Incoming / Outgoing Calls

[Shananahan79]

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

[hairbag1]

@Riprogers_29 

this has been reported and affects customers in Ontario and points east. Should be fixed soonly.

[Riprogers_29]

Collingwood, Ontario- Nov 5/26 10am 

i cannot make outgoing calls or connect to voicemail.

when i attempt to make a call, it just sits on the sceen saying Calling (whoever)...then eventually says "call failed"

kind of frustrating...incoming calls work and text messages sent and recieve work

[hTideGnow]

hi @aburney 

there is a big thread about the voice calls

try Reboot the phone, or you might need to wait PM to fix the issue

[hairbag1]

@aburney 

this has been reported and affects customers in Ontario and points east. Should be fixed soonly.

[hairbag1]

@Joshua400 

this has been reported and affects customers in Ontario and points east. Should be fixed soonly.

[aburney]

Have Samsung A70 phone and not able to make call or receive calls. Please help.

[Joshua400]

When I attempt to make a call, and after a few seconds of silence, an automated message says "22P1...an active call is already in progress...this call cannot be completed..." 

[Kith]

This worked! Thank you!

[Rose67]

can't make any calls out, but texting is ok.   Aylmer Ontario

[Kathylnash]

Also having this problem in NB

[hairbag1]

@LucyScheinman 

reports of outages from Ont to points east. Hopefully back to normal service quickly.

[AnnaPerri]

Here in Ontario samething as everyone else, but I noticed when I get a 2-form authenication text to log into my account it is going to a *********851 number. I don't know if this is a general public mobile number or if this is someone porting out my number.

[will13am]

There does seem to be issues with calling and voice mail.  I am in the GTA.  

[RickCamilleri]

I fixed it this morning by turning on airplane mode, waiting 30 seconds and then turning it off

[RickCamilleri]

I fixed it this morning by turning on airplane mode, waiting 30 seconds and then turning it off

[LucyScheinman]

When I try to make a phone call this message comes up: 22PP1 "Active call already in progress cannot complete the call as dialed.

[Chany_Monkhood]

I'm in MB with similar issue. I was able to call to another public mobile customer only. All other calls fail outgoing. 

[softech]

HI all, 

Public Mobile is actively looking into the issue

For now, please reboot your phone every 15 minutes and try calling again

[hairbag1]

@sompang , @MarkSquires 

there seems to be a network wide outage starting in Ont and points east. Hopefully it's fixed soon. 

[Sweetz]

there are many posts about this, they are aware, was asked to submit a ticket, phone service went down about 10am local Newfoundland time.

[MarkSquires]

Just tried airplane mode for me, and it didn't resolve the issue

[CharlieWhisky]

There is a network problem with Public Mobile, you can verify outages here https://www.telus.com/en/qc/outages?

You can try to put your phone in airplane mode for a few minutes and restart your phone.

[Marcs]

Down in Quebec too... They say some network migration may affect... this is frustrating. 

[softech]

@Twinks1 

there seems to be a problem with the network for subscribers in Ontario/Quebec/Maritimes.  Please reboot your phone every 15 mins and test again

[hairbag1]

@Debr 

some others with similar issue today. I'm in BC and my calls go through ok, so I spect it's a local network issue where you are. Where are you located ?

added....seems like there's a network outage or upset in Ont and points east.  Hang on...hoipefully it should clear shortly.

[hairbag1]

@Mehrana 

sounds like it could be a network outage as others report similar issue this am. I'm in the interior of BC and my calls go through. Where are you located ?

[hairbag1]

@Trish26 , @Mysha 

try restarting your cellphones. If that fails, put cell in Airplane mode for a coupla minutes...after a coupla mins turn off Airplane mode and see if calls complete.

[shammwow]

Seems like I’m not the only one having this issue. I’ve restarted my phone and tried airplane mode twice, no change. Tried adding a 1 before calling out, still didn’t work.

[RickCamilleri]

I fixed it this morning by turning on airplane mode, waiting 30 seconds and then turning it off